American Customer Satisfaction Index Reports

The American Customer Satisfaction Index (ACSI) survey of users of the EOSDIS data centers has been conducted annually since 2004. The results have provided valuable input to help the ESDIS Project and data centers assess current status and improve future services. The ACSI is the #1 national indicator of customer satisfaction for more than 225 companies and over 130 customer programs and services at federal agencies.

Customer Satisfaction Survey Presentations

• Customer Satisfaction Presentation 2012
• Customer Satisfaction Presentation 2011
• Customer Satisfaction Presentation 2010
• Customer Satisfaction Presentation 2009
• Customer Satisfaction Presentation 2008
• Customer Satisfaction Presentation 2007
• Customer Satisfaction Presentation 2006
• Customer Satisfaction Presentation 2005
• Customer Satisfaction Presentation 2004